Technical Support Lead (New Product)

Canals is a bootstrapped, profitable startup transforming wholesale distribution with AI. We're launching a new product and hiring a Technical Support Lead to build and scale the support function for our new offering.

Requirements

• 4+ years of experience in technical support or support engineering for SaaS products
• Hands-on familiarity with multi-product environments — web and mobile platforms, APIs, and integrations
• Strong understanding of APIs, SQL, and modern web application troubleshooting
• Prior experience mentoring or leading a support or solutions team
• Excellent written and verbal communication skills — able to explain complex topics to non-technical users
• Proven ability to build and optimize support processes, SLAs, and escalation workflows
• Highly organized, proactive, and comfortable operating in a fast-moving, early-stage environment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement