Account Manager

We are looking for a world-class Account Manager to join our team and provide best-in-service support to our professional sports clients globally based in Italy. As an Account Manager, you'll own the relationships we have with elite sports organisations providing training, sports consultancy and on-going support daily.

Requirements

• Serve as the lead point of contact for all customer account management matters.
• Provide Sports Science consultancy.
• Be strategic in your approach, providing proactive, value add account management services.
• Ensure clients are using most up to date products, and are fully trained on every aspect of the system.
• Be highly personable and professional. Build and maintain strong, long lasting client relationships.
• Ensure the timely and successful delivery of our solutions accordingly to customer needs and objectives.
• Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed.
• Ensure client records are up to date and accurate in Salesforce, recording all interactions.
• Visit clients throughout the year to ensure client’s needs and objectives are being met.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with the Sales Team to identify and grow opportunities within territories.
• Support Pre-Sales team, by delivering online and onsite demonstrations of STATSports’ new products and services products, to prospective clients.
• Compile, share and file all necessary online/onsite demo reports for future reference or in order to furnish Business Development team with necessary information.
• Continued contribution to the Sports Science Department which includes written Performance Insights.
• Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry including competitor systems as well as Account Management skills.