Global Client Service Manager

The Global Client Service Manager is responsible for managing client relationships for multi-market, complex International Corporate clients across various segments.

Requirements

• Serve as a trusted advisor to clients, developing relationships for both current and future needs.
• Improve current internal/external processes to create efficiencies, such as transitioning from manual to electronic processes.
• Track and monitor revenue through reports.
• Conduct country 'deep dives' to understand market environments and current activities, leveraging market changes for client and SCB advantage.
• Work on a digital and innovation agenda with clients.
• Understand clients' technical operating environments, including ERPs, connectivity, security, and file formats.
• Support change management, including regulatory, market, product, and technology releases.
• Perform regular account reviews and manage 'front to back' reviews with internal client-facing business partners.

Benefits

• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave
• Flexible working options
• Proactive wellbeing support through Unmind
• Development courses for resilience and other human skills
• Global Employee Assistance Programme
• Sick leave
• Mental health first-aiders
• Self-help toolkits