Associate Director, Client Service Manager

The Associate Director, Client Service Manager role is responsible for actively managing and maintaining a strong level of satisfaction among the most important clients within Financing & Securities Services (FSS) globally. The job holder will understand client requirements and ensure they are delivered consistently to a high standard. The role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs.

Requirements

• Bachelor’s degree or above
• Minimum of 10 years client services experience in Securities Services with proficient product / process knowledge within securities services
• Organised with attention to detail
• Client focused and willing to go beyond expectations
• Ability to articulate well with all people at different levels
• Good analytical skills
• Ability to inspire trust and confidence in clients creating credibility
• Effective interpersonal and communication (including questioning) skills
• Can lead a small team of Client Service Managers with excellent Team Leadership and People Manager skills
• Fluent in English, Chinese (both Mandarin and Cantonese)

Benefits

• Competitive salary
• Benefits to support mental, physical, financial and social wellbeing
• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave
• Flexible working options
• Proactive wellbeing support
• Continuous learning culture
• Inclusive and values driven organisation