Technical Support Engineer

CallTek is seeking Technical Support Engineers to troubleshoot and resolve customer issues in a timely manner, with a focus on technical support, software development, and field services. The role involves working with different systems, software, and hardware, escalating unresolved issues to the appropriate departments, and maintaining a commitment to exceptional customer care. This is a customer service focused role within a global tech support company.

Requirements

• 2 years+ of experience supporting enterprise wired or wireless networks
• 2 years+ of college with a computer networking, Computer Science, or Information Technology focus/major
• Any of the following technical certifications + Cisco CCNA, Net+, NSE 3+ Fortinet, or Fortinet Certified Fundamentals + certifications, ITIL 4
• Excellent verbal, written and interpersonal skills
• Outstanding customer service skills
• Must be self-motivator and self-starter
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Adapt well to change and successfully set and adjust priorities
• Must be able to work in a fast paced, team environment

Benefits

• Free one meal a day
• Emergency loan and financial assistance programs
• Free 24-hour snacks and beverages
• Health insurance and health subsidy
• Retirement plan
• Life insurance
• Savings plan
• Team socialization allowance and attendance bonuses
• Year-end performance bonus