Technical Support Engineer

CallTek, a global leader in technical support, is seeking talented Technical Support Engineers to troubleshoot and resolve customer issues in a fast-paced environment. They offer 24/7 engineering, software development, and customer support services, backed by strong security and AI solutions. The role involves working with various systems, software, and hardware to ensure seamless support for partners.

Requirements

• 2 years+ of experience supporting enterprise wired or wireless networks
• 2 years+ of college with a computer networking, Computer Science, or Information Technology focus/major
• Any of the following technical certifications + Cisco CCNA, Net+, NSE 3+ Fortinet, or Fortinet Certified Fundamentals + certifications, ITIL 4
• Excellent verbal, written and interpersonal skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Adapt well to change and successfully set and adjust priorities

Benefits

• Free one meal a day
• Emergency loan and financial assistance programs
• Free 24-hour snacks and beverages
• Health insurance
• Retirement plan
• Life insurance
• Savings plan
• Team socialization allowance
• Attendance bonuses
• Year-end performance bonus
• Much more!