Field Support Specialist (On-call) provides exceptional office and mail services in a 'floating' capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage.
Requirements
- 5-star customer service to all employees
- Answer all calls and provide an exceptional customer service experience for all incoming/outgoing visitors
- Assist with light facilities duties as needed
- Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
- Manages outgoing mail/package transactions
- Performs duties associated with shipping and receiving of materials
- Notifies employees upon receipt of inbound deliveries
- Distributes mail/packages to company personnel
- Assists with office moves
- Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
- May be asked to help set up/take down conference rooms for meetings/events
- Proactively seeks out additional work during downtime
- Builds professional relationships with customers and other teams
- Maintains professionalism and composure when interacting with all employees
- Trains back-up and providing guidance on policies and procedures
- Determines what additional support is needed when handling sensitive inquiries
- Provides exceptional customer service to client
- Provides reception or concierge (front of office) coverage as needed
Benefits
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identity Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off
