Technical Account Manager
SpreedlyDurham, North Carolina, United States
Posted October 24, 2025
Full Time
About the Company
Spreedly is a leading provider of payment systems that connect online merchants and marketplaces to multiple payment services. Through its flexible platform, Spreedly enables secure payment processing, reduces PCI compliance risk, and optimizes revenue. The company's solution streamlines the integration process, making it faster and more cost-effective for businesses to manage their payments.
Job Description
Spreedly is seeking a Technical Account Manager to act as a trusted advisor to customers, specializing in payments and their product, and serving as a key point of contact for their business needs. This role involves onboarding, implementation, and ongoing support to drive retention, growth, and value. The TAM will act as a liaison between customers and development teams, advocating for customers and contributing to product improvements.
Requirements
- Experience in and technical knowledge of a payments technology environment.
- 3+ years of technical consulting, customer success, or account management experience.
- Track record of account expansion and growing contract value.
- Experience working and building relationships with technical customers/end users, who are primarily developers, using an API to support commerce businesses.
- Excellent customer service, negotiation, and closing skills.
- Strong analytical and quantitative capabilities.
Benefits
- Competitive salary
- Equity
- Medical and Dental benefits
- Life and Disability insurance
- Vision insurance
- Flexible Spending Accounts
- Paid Time Off
- 12 weeks of paid leave
- 401(k) plan
- Professional development stipend
- Home working stipend
- Access to professional coaching service
