Junior Service Desk Support Engineer

ICS is a fast-paced digital marketing and translations agency that requires a Service Desk Support Engineer to provide 1st line support to a busy office environment and to be responsible for managing all day to day tickets and service requests.

Requirements

• Minimum of 1 years’ experience working in an IT customer service or an IT support role.
• Demonstrable IT technical knowledge to resolve issues.
• Demonstrable proactive troubleshooting skills to find solutions to common themes or blockers.
• Excellent communication skills, both written and in person.
• Excellent time management skills, with the ability to prioritise tasks and meet deadlines.

Benefits

• Private medical insurance
• Excellent parental leave
• Working globally policy
• Mental health support
• Assistance programs
• Social gatherings
• Pension scheme
• Other benefit schemes
• Life assurance
• Star card
• Step Further Awards
• Season Ticket Loan
• Cycle to Work Scheme
• Complimentary access to Racing Post Members Club
• Volunteer two days per year with our charity partner, Autism in Racing