Junior Client Support Operator - Level 1
SportradarTaipei, Taiwan
Posted January 20, 2026
Full Time
About the Company
Sportradar Group AG, founded in 2001, is a global leader in sports technology that delivers immersive data and betting solutions to fans, media, and sports operators. The company offers a comprehensive suite of services— including live data and odds, virtual sports, media solutions, digital platforms, and integrity services—to sports federations, broadcasters, and betting operators worldwide. With partnerships spanning the ATP, NBA, NHL, MLB, NASCAR, UEFA, FIFA, and Bundesliga, Sportradar covers more than a million events annually, positioning it at the forefront of real-time sports analytics. Its distinctive combination of deep industry relationships, cutting-edge technology, and a strong commitment to safeguarding sports integrity sets it apart as a trusted partner for growth and innovation in the sports ecosystem.
Job Description
We're the world's leading sports technology company, at the intersection between sports, media, and betting. We provide 24/7/365 technical support for all of our customers throughout the entire customer life-cycle-process, as well as for internal matters.
Requirements
- 1+ years of experience in customer support, helpdesk, or a similar (client facing) role.
- Basic understanding of IT systems, software troubleshooting, or technical support.
- Strong communication skills with a customer-focused approach.
- Ability to multitask and manage multiple customer interactions effectively.
- Experience with support ticketing systems (Freshdesk, Jira, or similar) is a plus.
- Betting & Gaming industry experience is an advantage.