Client Support Operator - Level 2
SportradarTaipei, Taiwan
Posted January 20, 2026
Full Time
About the Company
Sportradar Group AG, founded in 2001, is a global leader in sports technology that delivers immersive data and betting solutions to fans, media, and sports operators. The company offers a comprehensive suite of services— including live data and odds, virtual sports, media solutions, digital platforms, and integrity services—to sports federations, broadcasters, and betting operators worldwide. With partnerships spanning the ATP, NBA, NHL, MLB, NASCAR, UEFA, FIFA, and Bundesliga, Sportradar covers more than a million events annually, positioning it at the forefront of real-time sports analytics. Its distinctive combination of deep industry relationships, cutting-edge technology, and a strong commitment to safeguarding sports integrity sets it apart as a trusted partner for growth and innovation in the sports ecosystem.
Job Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. The Client Services & Customer Care Unit provides 24/7/365 technical support for all customers. The team is truly global with colleagues speaking more than 10 different languages.
Requirements
- Provide second-level technical support via email & chat, handling escalations from Level 1.
- Diagnose and troubleshoot into more advanced tickets.
- Collaborate with Level 3 support, engineering, and product teams to resolve complex cases.
- Maintain detailed documentation of customer interactions, troubleshooting steps, and solutions.
- Contribute to the development of technical documentation and knowledge base articles.
- 2+ years of experience in technical support, IT helpdesk, or a related role.
- Strong troubleshooting skills in software, tools, and system diagnostics.
- Experience with ticketing systems (e.g., Freshdesk, Salesforce, Jira).
- Familiarity with SQL queries, APIs, and scripting (preferred but not required).
- Excellent problem-solving and communication skills.
- Ability to work independently and handle multiple priorities in a fast-paced environment.
- Experience in the Betting & Gaming industry is a plus.