To provide efficient and friendly customer service, and to maintain a clean and professional top-quality Banquet experience for all guests.
Requirements
- Must have complete knowledge of service time, menu, and specials for each function assigned.
- Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests’ requests.
- Responsible to learn about the VIPs in each function and their special needs.
- Attend all designated staff meetings and training sessions.
- Perform all banquet side work as designated by the supervisor.
- Maintain a neat and professional appearance.
- Maintain an awareness of liquor costs and minimize waste, which may raise them.
- Must serve all guests in consistent manner, using Sonesta Service Standards.
- Must be able to bus tables and re-set them as needed.
- Must know the function menu and be able to describe the items to guests.
- Must be able to resolve guests’ issues and create an amazing experience.
- Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
- Maintain an awareness of all functions, events and meetings taking place at any given time.
- Control heavy volume at pick times.
- Knowledge of hotel property.
- Inform the guest about buffets, hotel activities and community.
- Attend to and anticipate guest’s needs.
- Greet guests. Anticipate guest’s needs to create an amazing experience.
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
