At SOL Mental Health, we're redefining what's possible in mental healthcare. As a Care Team Member, you'll have true ownership opportunities and make a lasting impact on an industry that desperately needs innovation.
Requirements
- Answer phones and greet all patients with a warm and welcoming attitude.
- Efficiently check patients in; confirm necessary forms are complete.
- Schedule existing patients ensuring compliance with practice procedures and protocols.
- Review, understand and collect patient copays and balances.
- Triage and escalate patient concerns to clinical and practice leadership appropriately
- Provide support to clinical teams including; schedule changes/follow-up, patient discharge process and retention/reactivation
- Proactively manage the daily/weekly scheduling activities including: phone calls, email inquiries, general logistics, etc. Maintain accurate schedules and notes in our electronic health record (EHR).
- Complete insurance verifications
- Responsible for the end of day process (TBD)
- Ensure all intake paperwork is accurately completed and co-pays are collected before the patient meets with the clinician.
- Work extensively within the Company’s electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions.
- Communicate timely and professionally with patients regarding any services required.
- Provide outstanding customer service to all including patients, co-workers, referrals and vendors. We want to be known for our outstanding service and this position leads the way.
- Ensure that charge capture and other related data are accurate and submitted in a timely manner by means of the designated reporting system.
- Build a rapport with patient and/or patient's family and referring providers to ensure support is provided.
- Along with Practice Manager, manage and support the patient journey and patient engagement.
- Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
