Care Team Member

Join SOL Mental Health as a Care Team Member and be part of a team that redefines mental healthcare. With true ownership opportunities and direct access to passionate executive leadership, you'll have the chance to make a lasting impact on an industry that needs innovation.

Requirements

• Answer phones and greet patients with a warm and welcoming attitude
• Efficiently check patients in and confirm necessary forms are complete
• Schedule existing patients ensuring compliance with practice procedures and protocols
• Triage and escalate patient concerns to clinical and practice leadership appropriately
• Provide support to clinical teams
• Manage daily/weekly scheduling activities
• Complete insurance verifications
• Ensure accurate intake paperwork and co-pays are collected
• Work extensively within the Company's electronic health record (EHR)
• Communicate timely and professionally with patients
• Provide outstanding customer service
• Ensure charge capture and other related data are accurate and submitted in a timely manner
• Build a rapport with patients and referring providers
• Manage and support the patient journey and patient engagement
• Ensure compliance with all policies and procedures
• Represent the organization with pride in all interactions
• Positively contribute to the team and company culture
• Meet productivity metrics/goals

Benefits

• True ownership opportunities
• Direct access to passionate executive leadership
• Career development pathways
• Cross-functional collaboration
• Outstanding customer service and teamwork