Senior UX Designer
Service Management Group (SMG)Remote
Posted October 9, 2025
Full Time
About the Company
SMG is a leader in Unified Experience Management, leveraging AI-native technology to provide real-time predictive intelligence for brands. They specialize in Employee Engagement, Customer Experience (CX), and Employee Experience (EX) management, turning insights into actionable decisions to optimize interactions across the customer journey. SMG's unique Service with a Software (SwaS) approach sets them apart by integrating experience design feedback and enterprise-wide solutions.
Job Description
SMG is seeking a talented and experienced Senior UX Designer to join their dynamic team. This role involves collaborating with Technology and Product teams to design and implement intuitive interfaces, analyzing user needs, and creating prototypes. SMG provides experiences management (XM) for restaurants, retailers, and other consumer businesses. The company values speed, creativity, and collaboration.
Requirements
- 5+ years of UX experience
- Hands-on experience with research methodologies (interviews, usability testing, surveys, analytics analysis)
- Skilled with standard UX software such as Figma
- Ability to deliver high quality designs and prototypes
- Experience creating intuitive solutions for complex UIs and data visualization
- Experience leading UX projects
- Experience working in an Agile or cross-functional product development environment
- Excellent command of English
Benefits
- Work hard, have fun
- Tech provided
- Unlimited PTO
