QA Automation Engineer
Service Management Group (SMG)United States
Posted October 1, 2025
Full Time
About the Company
SMG is a leader in Unified Experience Management, leveraging AI-native technology to provide real-time predictive intelligence for brands. They specialize in Employee Engagement, Customer Experience (CX), and Employee Experience (EX) management, turning insights into actionable decisions to optimize interactions across the customer journey. SMG's unique Service with a Software (SwaS) approach sets them apart by integrating experience design feedback and enterprise-wide solutions.
Job Description
SMG is seeking a QA Analyst to ensure the quality, usability, and reliability of their software. The role involves executing manual and automated tests, identifying and tracking defects, and collaborating with development and cross-functional teams. This is a great opportunity for someone eager to grow their QA skills and expand into automation and CI/CD.
Requirements
- 2–3 years of QA or test automation experience.
- Proficiency in manual testing, bug tracking, and regression testing.
- Familiarity with tools like Selenium, Cypress, Playwright, or similar.
- Basic scripting skills in JavaScript, Python, or Java.
- Strong attention to detail and excellent documentation habits.
Benefits
- Work hard, have fun environment
- Values-driven culture
- Remote-first company
- Unlimited PTO
- Tech provided
- Diverse, experienced, friendly team
