Quality Assurance & Service Delivery Integrity Analyst
SmartPASouth Africa
Posted November 13, 2025
30000 - 40000 GBP year
Full Time
About the Company
SmartPA provides industry leading administrative and businesses support services to organisations across the globe.
Job Description
Quality Assurance & Service Delivery Integrity Analyst at SmartPA. Transform administrative and PA services through innovative thinking, cutting-edge technology, and a pursuit of excellence. Delivers high-impact, tailored support to a key client account daily.
Requirements
- Proven experience in a Quality Assurance, compliance, or detailed reviewing role within a service-oriented environment.
- Experience writing clear, concise, and comprehensive review reports and quality documentation.
- Practical knowledge of the significant impact that unspotted quality matters can have on brand reputation, regulatory compliance, and client trust.
- An exceptional, proven eye for detail and a methodical approach to identifying inconsistencies or errors.
- Familiarity with process mapping or workflow documentation tools.
- Certification in Quality Assurance or a relevant risk/audit field.
Benefits
- Competitive Salaries
- Yearly Bonuses based on company, department, and individual performance.
- Department based incentives.
- 33 Days Holiday
- Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.