Enterprise Customer Success Manager
SmartcatUnited States
Posted July 31, 2025
Full Time
About the Company
Smartcat is an AI-powered platform for global enterprise content management. It offers automated translation, localization, and content creation services across various formats and languages, backed by a multilingual knowledge base and human feedback loops. The company's AI Agents ensure consistency and efficiency, while connecting users to a large pool of linguists for complex tasks. Smartcat serves over 1,000 companies, including Fortune 500s, and is recognized as a top AI in training.
Job Description
We are looking for an Enterprise Customer Success Manager to help our users achieve measurable success through our all-in-one platform and drive 100% QoQ utilization growth of the customer portfolio under your management.
Requirements
- Proven successful experience in localization operations or account management
- Five years of experience in customer success or account management within B2B SaaS or in a well-established translation company
- Ability to understand the Smartcat product vision and platform functionality in depth
Benefits
- Fully remote team
- Innovating a $100 Billion industry
- High impact role enabling innovation and inclusion in organizations
