Passenger Relations Officer

The successful candidate will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge and rendering First Class service to premium passengers. He/she must possess team spirit to handle operational issues together internally and across departments, and have a keen service-oriented attitude to ensure that all passengers’ needs are met and even exceeded.

Requirements

• NITEC/Higher NITEC/Diploma in any discipline
• Proficient in the English Language and another language e.g. Chinese, French, German, Italian or Korean
• IT Proficiency e.g. MS Office
• Experience in front-line customer service is preferred
• Ability to perform shift duties and demonstrate initiative
• Adept in teamwork, communication and customer-oriented

Benefits

• Competitive salary and benefits
• Opportunities for career growth and development
• Collaborative and dynamic work environment