Customer Success Manager

As a Customer Success Manager at SimpliGov, you will be a trusted partner helping government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov's solutions and services.

Requirements

• 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required)
• Strong background working with government or public sector clients (required)
• Proven ability to influence senior stakeholders and present strategic recommendations to executives
• Highly organized with strong attention to detail and follow-through that thrives in a fast-paced, growing organization
• Strong account management skills with a track record of managing complex, multi-stakeholder initiatives
• Experience with SaaS/cloud-based applications and digital transformation programs
• Excellent communication, presentation, and interpersonal skills
• Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes
• Skilled in developing product use cases and guiding customers on best practices
• Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment
• Passionate about public service and improving citizen experiences through technology
• Eagerness to grow into a Senior or Enterprise Customer Success Manager role or into people management over time

Benefits

• Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents
• Company-sponsored life, short-term, and long-term disability insurance
• 11 Paid holidays
• Flexible time off
• 401k plan with 4% employer match
• Monthly home office stipend
• Monthly wellness stipend