Customer Success Associate

The Customer Success Associate (CSA) at SimpliGov plays a key supporting role in helping government customers adopt and utilize SimpliGov’s digital government solutions. This is an exciting opportunity for an early‐career, customer‐focused professional who is passionate about improving state and local services through technology.

Requirements

• 1–2 years of experience in sales, account management, customer services, or a related role.
• Ability to communicate clearly and professionally with both technical and non‐technical audiences.
• Highly organized with strong attention to detail and follow‐through that thrives in a fast-paced, growing organization.
• Comfortable working in a fast‐paced environment and supporting multiple projects simultaneously.
• Experience working with SaaS or cloud‐based software (preferred).
• Interest in public sector work, digital transformation, and improving government services.
• Eagerness to grow into a Customer Success Manager role over time.

Benefits

• Medical, dental, and vision insurance plans
• Company-sponsored life, short-term, and long-term disability insurance
• 11 Paid holidays
• Flexible time off
• 401k plan with 4% employer match
• Monthly home office stipend
• Monthly wellness stipend