Customer Service Representative
Sila ServicesCity of Kingston, New York, United States
Posted July 16, 2024
34000 - 42000 USD year
Full Time
About the Company
Sila Services is a leading provider of HVAC, plumbing, and electrical services, backed by Goldman Sachs. The company offers a wide range of solutions including high velocity air conditioning, geothermal systems, indoor air quality products, and smart home automation. Sila Services stands out for its employee-first culture, exceptional talent development, and commitment to delivering outstanding results to customers.
Job Description
A reputable home service company near Kingston, NY is seeking experienced Customer Service Representatives to serve as the primary point of contact between customers, field staff, and sales professionals. The role focuses on providing high-level service, building value through engaging experiences, managing customer inquiries, generating sales leads, and ensuring customer satisfaction.
Requirements
- Ability to work Monday through Friday and weekends as needed
- Excellent communication, organizational, and interpersonal skills
- Ability to stay calm when customers are stressed or upset
- Encouraging and motivating personality
- Polished and professional demeanor
- Self-motivation and discipline
- Ambitious and competitive nature
- Highly evolved customer service skills
- Working knowledge of Microsoft Office
- Computer savvy competence
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Monthly bonuses/commissions
- Special bonuses throughout the year
- 401(k) with company match
- Comprehensive, paid training
- On-going training and mentorship
- Free access to Fitness Center
- Paid time off
- Vision insurance
