Customer Service Representative
Sila ServicesNorwalk, Connecticut, United States
Posted February 16, 2024
44000 - 48000 USD year
Full Time
About the Company
Sila Services is a leading provider of HVAC, plumbing, and electrical services, backed by Goldman Sachs. The company offers a wide range of solutions including high velocity air conditioning, geothermal systems, indoor air quality products, and smart home automation. Sila Services stands out for its employee-first culture, exceptional talent development, and commitment to delivering outstanding results to customers.
Job Description
Astacio Plumbing, HVAC, and Electrical is seeking a Customer Service Representative to join their rapidly growing team in Norwalk, CT. The ideal candidate will provide exceptional customer service, convert incoming calls into appointments, and contribute to the company's growth. They value integrity, honesty, and quality and offer opportunities for growth and development.
Requirements
- 3+ years work experience in a professional environment
- Call center experience/Customer Service experience is required
- Excellent communication, organizational, and interpersonal skills
- Ability to stay calm when customers are stressed or upset
- Encouraging and motivating personality
- A polished and professional demeanor
- Self-motivation and discipline
- An ambitious and competitive nature
- Highly evolved customer service skills
- A working knowledge of Microsoft Office and computer savvy competence
Benefits
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews
