Director of Technical Support Engineering
Sigma ComputingNew York, New York, United States
Posted December 1, 2025
210000 - 250000 USD year
Full Time
About the Company
Sigma Computing is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions.
Job Description
The Director of Technical Support Engineering will lead and scale Sigma's global technical support organization, ensuring operational excellence as the company grows. The role will lead through managers and individual contributors, partnering closely with Product, Engineering, and Go-to-Market leaders to drive platform improvements, operational scale, and customer-impacting outcomes.
Requirements
- Proven experience leading and scaling technical support teams in a high-growth B2B SaaS environment
- Ability to represent Technical Support's perspective to executive stakeholders, advising on support strategies and collaborating across Product, Engineering, and Go-to-Market teams
- Strategic mindset and creative problem-solving skills; demonstrated ability to lead multiple initiatives simultaneously in a fast-paced startup environment
- Proficient in enterprise analytics and business intelligence platforms, with strong technical acumen across databases, SQL, cloud data warehouses (Snowflake, Redshift, BigQuery), and ETL solutions (Fivetran, Matillion)
- Ability to build trust with customers and stakeholders by resolving issues quickly while scaling proactive, automation-driven solutions that improve customer outcomes
- Computer Science fundamentals or equivalent technical background, with deep domain expertise in databases, data modeling, and business intelligence
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office