Director of Client Success

We're seeking a Director of Client Success to lead and scale our Client Success Management and Support teams, driving retention, expansion, and client advocacy, and championing automation and AI to deliver efficient, world-class support.

Requirements

• 10+ years in Client Success, Account Management, or Customer Experience, with 5+ years in senior leadership at a tech company
• Experience leading both CSM and Support functions (or similar dual scope)
• Proven track record of driving retention and NRR at scale
• Strong background in leveraging automation and AI in client and support functions
• Executive-level communication and collaboration skills
• Experience excelling in a fast-paced, growth-stage tech environment

Benefits

• Competitive compensation and performance bonus
• Employee Stock Option Plan
• Unlimited PTO
• Daily breakfast & lunch from our in-house Chef
• Comprehensive benefits plan (incl. generous health & wellness spending account)
• Annual Learning & Development allowance & monthly “Curiosity Talks”
• Quarterly team bonding & annual hackathon
• Insider Pass event credits to experience the live events we power
• Dog-friendly office environment