Senior Customer Success Account Manager
ShiftCareSydney, New South Wales, Australia
Posted October 26, 2025
Full Time
About the Company
ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business. https://linktr.ee/shiftcare ShiftCare has several advantages that make it highly suitable for Australian and North American service providers: 1. Less time to manage schedules, staff and clients 2. Taking the complexity out of managing many patients with different care requirements and billing rates 3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments 4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage 5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management >>> If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare. >>> ShiftCare Roster staff. Manage clients. Fetch payments. https://shiftcare.com
Job Description
ShiftCare is seeking a Customer Success Account Manager to focus on helping customers maximize value from their platform. The role requires a balance of technical understanding, customer-focused problem-solving, and close collaboration with the Product team. The role is key to the evolution of the platform and involves building customer relationships, resolving issues, and providing strategic advice.
Requirements
- 4+ years’ experience in Customer Success, Account Management, or Technical Account Management within SaaS or technology environments.
- Strong technical aptitude and ability to quickly learn new software platforms.
- Proven experience managing and supporting large or enterprise-level customers.
- Excellent communication and relationship management skills with a focus on problem-solving and collaboration.