ShiftCare is a cloud‑based SaaS platform that streamlines the operations of home‑care and disability service providers. By centralizing client profiles, rostering, timesheets, invoicing, and care plans, it cuts administrative overhead and eliminates duplicate data entry. Integrated with the National Disability Insurance Scheme, the system automates claim submission and accelerates payments. Real‑time notifications keep staff and managers aligned, while analytics help providers maintain high care standards and grow revenue. ShiftCare’s focus on end‑to‑end workflow automation sets it apart in the health‑services software market.
Open Positions
Senior Customer Success Account Manager
4+ yrs Customer Success/Account Mgmt experience. Strong technical skills & ability to support enterprise customers. Excellent communication & problem-solving skills
Social Media Manager
3+ yrs social media experience, ideally B2B/SaaS. Strong content creation and writing skills. Experience with social platforms & EDM tools
Mid/Senior Ruby on Rails Engineer
6+ years of Ruby on Rails experience, 8+ years of web dev, proficiency in tools like NewRelic and AWS. Agile experience & a willingness to learn are desired
Senior Customer Success Manager (Onboarding)
4+ years in CS, Implementation, or Project Management. Experience onboarding & managing large enterprise accounts. Strong organizational and communication skills
Software Engineer
5+ years Ruby/Rails dev experience. 5+ years web dev experience. API & database proficiency. Proficient in pair programming & Agile
QA Engineer
2+ years QA experience, leadership in QA roles, proficiency in automated testing (Cypress, RSpec, Jest), API and UI tests, and work with load testing frameworks
Software Engineer
5+ years Ruby on Rails experience. 5+ years of web development experience. Proficiency in web development, APIs and relational databases
Cloud Engineer
Passion for cloud infrastructure, experience with AWS, and Terraform are key. Troubleshoot technical issues and contribute to the development of secure and scalable solutions
Business Development Representative
2+ years of B2B outbound experience, SaaS familiarity, and strategic thinking skills are required. Strong time management and goal-oriented approach are essential
Manager, Customer Success - Remote Operations
5+ yrs in people management (SaaS, BPO, or customer success). Remote/offshore team management experience. Solid operational skills. Data-driven mindset w/ HubSpot/Slack
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