Front Office Manager | Atlanta Le Meridien

The Front Office Manager is responsible for maintaining a high quality of service offered to guests through the management of functional areas such as reservations, registration, bell services, telephone services, and guest accounting. The role requires a flexible schedule, including weekends and holidays, and a strong service and management philosophy. The ideal candidate has 1-3 years of front office management experience in the hospitality industry and a high school graduate or equivalent, with some college preferred.

Requirements

• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Hire, train and develop hotel team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
• Ensure all end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Monitor and ensure that all cashiering procedures comply with accounting policies and standards.