As an Assistant Front Office Manager at Hilton Aventura Miami, you will be responsible for providing exceptional guest service, managing front office operations, and leading a team of hotel staff. You will maintain a high quality of service, ensure guest satisfaction, and maximize room revenue while adhering to established standards and procedures.
Requirements
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
- Handle guest complaints ensuring guest satisfaction
- Help train and develop hotel team members and ensure all required training is complete according to standards
- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations
- Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed
- Assist staff with their job functions to ensure optimum service to guests
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas
- Monitor and ensure that all cashiering procedures comply with accounting policies and standards