Assistant Front Office Manager | Hilton Aventura Miami

As an Assistant Front Office Manager at Hilton Aventura Miami, you will be responsible for providing exceptional guest service, managing front office operations, and leading a team of hotel staff. You will maintain a high quality of service, ensure guest satisfaction, and maximize room revenue while adhering to established standards and procedures.

Requirements

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
• Handle guest complaints ensuring guest satisfaction
• Help train and develop hotel team members and ensure all required training is complete according to standards
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations
• Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed
• Assist staff with their job functions to ensure optimum service to guests
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas
• Monitor and ensure that all cashiering procedures comply with accounting policies and standards