Operational Automations Officer

The Operational Automations Officer is responsible for designing, deploying, and managing AI + automation frameworks to automate tasks, improve efficiency, and enhance quality control. This role focuses on establishing scalable automation workflows across the company, integrating QC processes, and ensuring compliance and usability.

Requirements

• Map, automate, and maintain workflows across all business units.
• Build scalable, set-and-forget automations using AI, RPA, and iPaaS platforms.
• Continuously monitor and improve automation performance, uptime, and scalability.
• Implement and automate time/productivity tracking.
• Design and implement AI-driven QC workflows.
• Maintain audit trails, RBAC, MFA, and least-privilege access models.
• Partner with internal teams to ensure automations meet regulatory, privacy, and security requirements.
• Train team leads on interpreting automation + QC dashboards.
• Provide an Automation & QC Playbook with runbooks and escalation procedures.
• Ensure automations are designed for long-term sustainability.
• Strong communication, documentation, and training ability.
• Excellent organizational skills and a proactive, problem-solving mindset.

Benefits

• Base $1,200–1,800
• Incentives up to $500
• OTE $1,700–2,300
• Corporate Culture & Work Ethos