Cloud Operations Manager

Sev1Tech is seeking a Cloud Operations Manager to oversee day-to-day operations for a cloud-based managed hosting environment supporting the Cybersecurity and Infrastructure Security Agency (CISA). The role involves team leadership, operational process development, and adherence to service level agreements. The ideal candidate will have strong technical leadership in cloud operations, security operations, and IT service delivery, and a thorough understanding of both federal IT standards (FISMA, FedRAMP, NIST 800-53) and a strong background in cloud technologies.

Requirements

• Bachelor’s degree and at least 4 years’ experience performing as a Scrum Master within DHS (preferred); without a degree 4 additional years are required.
• Over 8 years’ experience providing Project Management specifically utilizing Agile Methodologies.
• Experience working in a Government Information Technology organization preferred.
• Strong hands-on knowledge of AWS services (EC2, S3, RDS, IAM, CloudTrail, CloudWatch, Lambda, VPC, etc.).
• Experience managing operations teams in a federal government contracting environment.
• Familiarity with federal compliance frameworks (FISMA Moderate/High, FedRAMP, TIC 3.0, Zero Trust).
• Strong background in ITIL processes: incident, problem, change, and service request management.
• Demonstrated ability to lead cross-functional teams, manage escalations, and communicate effectively with technical and non-technical stakeholders.
• Experience with operational automation tools (Terraform, Ansible, GitHub, etc.) a plus.

Benefits

• Benefits offered
• Generous Paid Time Off