Staff Site Reliability Engineer
ServiceTitanYerevan, Armenia
Posted December 9, 2025
Full Time
About the Company
ServiceTitan is a company that celebrates individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.
Job Description
The Staff Site Reliability Engineer will play a critical role in building and scaling the infrastructure behind ServiceTitan’s new AI platform. The role requires both technical depth and strategic thinking — someone who can architect solutions, mentor teams, and enable true operational excellence across engineering.
Requirements
- Lead the design, implementation, and optimization of scalable, resilient infrastructure for cloud-native AI services on Azure.
- Establish true continuous delivery (CD) pipelines supporting blue-green deployments, automatic rollbacks, and progressive delivery patterns.
- Champion observability excellence - define best practices for metrics, tracing, and logging; help product team design meaningful SLIs, SLOs, and error budgets.
- Drive automation across the entire lifecycle: infrastructure provisioning, testing, deployment, and recovery.
- Partner with the engineering team to design reliable, fault-tolerant services and perform resilience and capacity reviews.
- Establish best practices for observability that not only monitor service health but also track the end-to-end success/failure of complex, automated agent workflows and their business impact (SLIs/SLOs).
- Leverage Infrastructure as Code (IaC) using Terraform, Kubernetes, and Docker to standardize environments and reduce manual intervention.
- Contribute to and maintain CI/CD pipelines using GitHub Actions, Azure DevOps, or TeamCity.
- Implement and improve service health dashboards with Mimir, Grafana, Prometheus, or ELK stack to ensure system visibility and reliability.
- Mentor engineers and foster a reliability culture across teams — enabling others to build self-healing, observable systems.
Benefits
- Flexible time off
- Comprehensive onboarding program
- Leadership training
- Bonusly
- Peer-nominated awards
- Company-paid medical, dental, and vision
- Parent and siblings’ insurance
- Wellness benefit
- Office massage
- Parental leave and support
- Financial planning tools
- Employee Assistance Program services