Solutions Architect - Enterprise Service Management
ServiceRocketKuala Lumpur, Kuala Lumpur, Malaysia
Posted August 26, 2025
Full Time
About the Company
ServiceRocket is a tech-enabled services company headquartered in Palo Alto, specializing in training, support, implementation, and customer success for enterprises like Atlassian, Salesforce, and Meta. With a diverse global team, ServiceRocket reduces complexity and accelerates growth through its commitment to customer delight and collaboration.
Job Description
ServiceRocket is a global tech-enabled services company seeking a Senior Solution Architect to design and deliver innovative solutions for customers, leveraging Atlassian's ecosystem. This role focuses on technical leadership, strategic roadmap development, and ensuring customer value through integrated solutions. The company emphasizes a collaborative environment and a commitment to professional growth.
Requirements
- Minimum 8 years of related experience with a Bachelor’s degree or equivalent.
- Proven experience in guiding customers through significant technology and process changes.
- Demonstrable experience in mentoring consultants.
- Deep expertise in Enterprise Strategy & Planning, Enterprise Service Management, Cloud Migration, or World-Class Software Development.
- Multiple Atlassian Certifications (e.g., ACP, Atlassian Certified Master) are highly desirable.
Benefits
- Share the fruit program
- Stock options
- Health insurance
- Retirement plan
- Career pathways program
- Generous monthly fixed allowances
- Cultural heritage and community day
