ServiceCore is seeking a seasoned Manager of Customer Onboarding to lead a team of Implementation Project Managers and deliver a best-in-class onboarding experience for new ServiceCore customers.
Requirements
- 5+ years in SaaS customer-facing roles, including onboarding
- 3+ years of people leadership experience
- Proven success scaling or transforming an onboarding team
- Experience building one-to-many tech-touch onboarding programs
- A motivating leader and clear communicator who can inspire and guide teams
- Ability to clearly and confidently articulate complex topics to a variety of stakeholders
- Strong relationship-builder who can earn trust quickly and resolve escalations with ease
- Highly organized, prepared, process-driven, and always looking to streamline
- High level of ownership and accountability in everything you do
- Thrives in fast-paced, collaborative environments and embraces change
- Comfortable with CRM, CSP, and support tools (Salesforce, ChurnZero/Gainsight, Zendesk/Jira, Slack)
Benefits
- 14 Company Holidays in addition to an open and flexible PTO policy
- Rich Health Insurance offerings such as: Medical, Dental, and Vision coverage (and more!) for both you and your dependents
- Employer 401(k) match
- Top tier hardware and work from home equipment offerings to remote employees
- Bi-Weekly Lunch Stipend for remote employees
- Regular Company Events (for both local and remote employees)
