Call Center Supervisor

Serenity Healthcare is seeking a Call Center Supervisor in Provo, Utah, to lead a team focused on providing high-quality, concierge-level patient care. The role involves coaching, handling escalations, and maintaining a calm, professional, and productive environment. No medical experience is needed, but leadership and customer service skills are essential. The company offers advanced medical devices and a fast-growing environment.

Requirements

• Minimum 1 year experience as a customer service supervisor
• Background in call center environment is ideal
• Passion for helping patients and developing teammates
• Attention to detail and proven track record of achieving performance metrics
• Clear, confident communication
• Calm under pressure, quick with smart decisions
• Adaptable and driven by results
• 401(k) – because your future deserves self-care too

Benefits

• Competitive pay
• Fast-growing company = big opportunities for career progression
• Luxe-level benefits
• 401(k)
• Generous Paid Time Off