Call Center Supervisor

Serenity Healthcare is seeking a Call Center Supervisor to guide a team providing customer-centric service. The role focuses on coaching, training, performance management, and maintaining a supportive environment for both callers and team members. The company uses advanced medical devices to help patients succeed in longer term health treatment.

Requirements

• Minimum 1 year experience as a customer service supervisor
• Background in call center environment is ideal
• Passion for helping patients and developing teammates
• Attention to detail and proven track record of achieving performance metrics
• Clear, confident communication
• Calm under pressure, quick with smart decisions
• Adaptable and driven by results

Benefits

• 401(k)
• Paid Time Off
• Holiday Bonuses
• Referral Bonuses