At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. The Experience Ambassador resolves residents’ inquiries related to in-property and off-premises attractions, facilities, services, or activities.
Requirements
- High School Diploma or equivalent required; some college preferred
- A minimum of one year of experience working in hospitality or customer service industry required
- Multifamily experience preferred
- Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
- Computer savvy with the capacity to learn and master multiple software systems
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
- Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
- Proactive decision-making and problem-solving skills
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends
Benefits
- Health & Wellness: multiple medical, dental, and vision health plan options
- Invest in Your Future: 401(k) with a 4% company match
- Time Off That Grows with You: 11 paid holidays and 8 different types of paid time off (PTO)
- Travel Discount: team members receive travel discounts when they stay at a Sentral community
- Deep Savings: team members receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
