Director of Revenue Operations

ScalePad is a market-leading software-as-a-service (SaaS) company seeking a Director of Revenue Operations to power the core engine that supports its GTM teams. The ideal candidate will lead CS Operations, Billing, Sales Operations, and GTM Tech Stack Management to ensure consistent and on-time execution across all functions.

Requirements

• Proven leadership in Revenue Operations, Sales Operations, or CS Operations with measurable outcomes in queue management, SLAs, and stakeholder support.
• Team leadership: hiring, coaching, and performance management for operational analysts.
• Organizational rigor: exceptional follow-through, documentation discipline, and stakeholder communication.
• Hands-on operating experience with: HubSpot; GetAccept; Chargebee & Chargebee Receivables; Gainsight CS/CE/PX/Community; Zendesk; Gong; Email; LinkedIn Sales Navigator.
• Schedule flexibility: Pacific-focused hours with ability to respond to East-coast operational emergencies.
• Sharp prioritization, escalation, and risk-management instincts; bias to clarity and closure.

Benefits

• Annual Training & Development
• Hybrid Flexibility
• Cutting-Edge Gear
• Wellness at Work
• Comprehensive Benefits
• Flexible Time Off