Customer Care Specialist

Our client is a dynamic e-commerce business looking for a proactive and empathetic Customer Care Specialist. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms.

Requirements

• Fluent English speaker with excellent written communication skills
• Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage)
• Empathetic, solution-oriented, and attentive to detail
• Confident using CRM tools, chat platforms, and social media channels for customer engagement
• Comfortable with proactive outreach and community interaction
• Tech-savvy and quick to learn new systems and tools
• Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting
• A friendly, calm demeanor and a genuine desire to help others

Benefits

• Work for a market-proven, fast-growing international company
• Competitive and timely salary
• Supportive and friendly work environment
• Be a part of something bigger, where you can have autonomy over your work
• Fully remote work and flexible working hours