Customer Care Specialist
ScaleJetVicente López, Buenos Aires, Argentina
Posted December 11, 2025
Full Time
About the Company
ScaleJet is a global talent acquisition platform dedicated to sourcing high‑performing remote professionals for e‑commerce businesses. Since 2018, the company has leveraged deep industry expertise to identify and recruit A‑players across a wide spectrum of roles that are critical to modern e‑commerce operations. By combining data‑driven talent mapping with a culturally attuned hiring process, ScaleJet enables brands to assemble high‑velocity, globally distributed teams that accelerate growth and drive long‑term success. Its distinctive edge lies in its intimate knowledge of e‑commerce talent requirements and a relentless focus on scaling businesses quickly and sustainably.
Job Description
Our client, a dynamic e-commerce business, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms.
Requirements
- Fluent English speaker with excellent written communication skills
- Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage)
- Empathetic, solution-oriented, and attentive to detail
- Confident using CRM tools, chat platforms, and social media channels for customer engagement
- Comfortable with proactive outreach and community interaction
- Tech-savvy and quick to learn new systems and tools
- Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting
- A friendly, calm demeanor and a genuine desire to help others
Benefits
- Competitive and timely salary
- Supportive and friendly work environment
- Fully remote work and flexible working hours