Senior Customer Success Quality Analyst

Samsara is looking for a Senior Customer Success Quality Analyst to join their pioneering Customer Success Quality Programs team. The ideal candidate has experience in quality assurance operations for technical and non-technical customer teams and can parse data to identify high-leverage opportunities.

Requirements

• 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role
• Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
• Ability to ramp up quickly on business priorities and derive insights from data
• Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles
• Poise under pressure when working through issues in a fast-paced environment
• Strong attention to detail and a knack for process improvement and documentation

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more