Member Lending Specialist

Are you passionate about delivering exceptional service and helping people achieve their financial goals? Become a Member Lending Specialist at Royal Credit Union! In this role, you’ll guide Members through the lending process, provide expert advice on Royal’s full suite of products, and build lasting relationships—all while making a positive impact every day.

Requirements

• High School Diploma or Equivalent
• One year customer service experience
• Must be bondable
• Strong knowledge of financial services and Royal’s products and services, with proficiency in digital products
• Analytical and critical thinking skills for complex decision-making
• Exceptional customer service focus, balancing Member needs with Royal Credit Union processes
• Ability to de-escalate upset Members and address service needs
• Effective professional relationships and communication with leaders, coworkers, and Members

Benefits

• 5% 401k employer match
• paid family and sick leave
• vacation and sick time accruals
• childcare reimbursement
• tuition and student loan debt assistance
• pet insurance