Customer Experience Supervisor (Automotive)
RMA Group Company LimitedLocation not specified
Posted December 11, 2025
Full Time
About the Company
RMA Group Company Limited is a global solutions provider with a robust presence in 16 countries, delivering integrated services across automotive, industrial equipment, engineering, financial leasing, and hospitality sectors. Leveraging nearly four decades of experience, the company specializes in automotive distribution, sales and service, manufacturing and modifications, as well as fleet solutions, while also supplying agricultural and industrial power equipment, electrical and mechanical services, and facilities management. RMA distinguishes itself through a commitment to innovation, integrity, and endurance, offering customized mobility and financial solutions that empower customers to scale their businesses and adopt sustainable, renewable‑energy practices. In addition, the firm brings international food brands and diverse dining experiences to life through its restaurant franchise portfolio, underscoring its dedication to enhancing communities and creating a holistic ecosystem of products and services.
Job Description
Customer Experience Supervisor (Automotive) responsible for creating goals and objectives for service department front office, focusing on customer retention/satisfaction, and supervising front office service advisor team to deliver customer experience.
Requirements
- Occasional traveling to local provinces and other as needed
- Good English communication in both verbal and written
- At least 2-3 years direct work experience in customer service front office
- Take initiative and ownership of the work
- Highly detail oriented, organized and able to handle work load situations
- Microsoft Office Suite proficiency required (especially Excel and analytic skills)
- Experience in the automotive industry is must