I&R Dispatcher

Ritter Communications is seeking an experienced I&R Dispatcher to join their team. The role monitors systems for incoming orders and assigns service orders to technicians and contractors, verifying that steps required for the job have been met before scheduling. The dispatcher coordinates with other departments and customers to accomplish a correct and timely work order, while maximizing the effectiveness of the scheduling process.

Requirements

• High school diploma or GED
• One to two years previous experience in dispatching or coordination/scheduling of resources
• Knowledge of general office practices and procedures
• Knowledge of company policies and procedures
• Knowledge of company products and services
• Knowledge of written communication practices, procedures and formats
• Knowledge of various operating systems, Word, Excel, Explorer and Outlook
• Skill in creative problem solving and working with others to achieve results
• Skills in prioritizing and completing multiple projects
• Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems
• Skill in oral and written communication
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
• Ability to handle multiple tasks, work under pressure, and meet organizational deadlines
• Ability to pay close attention to detail
• Ability to follow written and oral instructions
• Ability to prioritize tasks and practice effective time management

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Cancer insurance
• Accident insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) with company match
• Flexible spending accounts
• Free gym membership
• Company discounts
• Tuition reimbursement
• Paid training
• Paid leave