Senior Customer Support Specialist

We are seeking a technically savvy, analytical, and customer-focused specialist to work closely with our Founders, Engineering, Product, and Enablement teams to troubleshoot complex technical issues, improve system reliability, and ensure customer satisfaction through advanced problem-solving and deep product expertise.

Requirements

• Advanced technical knowledge of Rinsed systems, software, and hardware.
• Ability to develop a deep understanding of the Salespath product and act as a subject matter expert (SME).
• Proven ability to diagnose, troubleshoot, and resolve complex issues efficiently.
• Strong analytical and critical thinking skills, with a focus on root cause analysis and preventive solutions.
• Excellent communication skills—able to translate technical findings into clear, user-friendly explanations.
• Familiarity with mobile device management (MDM) platforms such as Esper.
• Experience or working knowledge of SQL, PHP, JavaScript/TypeScript, HTTP protocols, and APIs.

Benefits

• Competitive salary
• Unlimited PTO
• Health / dental / vision insurance