About the Company
Prodigi is the leading global print-on-demand platform, enabling businesses to scale their operations through streamlined supply chains and maximised profits.
Job Description
We are seeking a tech-savvy Senior Customer Services Specialist to act as second-in-command to our Head of Customer Services, bridging the gap between our customer service and engineering teams.
Requirements
- 3+ years of experience in customer support, ideally in a technical, print-on-demand, or e-commerce environment.
- Tech-savvy with ability and willingness to learn new systems quickly.
- Experience working with AI-powered software tools.
- Comfortable navigating multiple dashboards and admin interfaces.
- Can read error messages and logs to understand what's going wrong.
- Collaborative approach, able to bridge CS agents and engineers effectively.
- Self-motivated with ownership mentality - see problems and want to fix them permanently.
- Excellent written communication skills with ability to break down complex concepts to help others understand.
- Documentation enthusiast who enjoys writing things down and organising information.
Benefits
- Competitive salary (dependent on experience).
- 25 days holiday per year, plus one additional day off for your birthday.
- Company pension scheme (4% employer contribution, 5% employee contribution).
- Healthcare cash plan.
- A charity day per year to volunteer at a recognised charity.
