Sells industry related parts over the counter, phone, email or in person while providing superior customer service to all customers.
Requirements
- Assists internal and external customers in obtaining required parts in a friendly, professional manner.
- Provides accurate and timely price quotes and other parts-related information to customers.
- Makes outbound sales calls as required.
- Issues credit for returned goods.
- Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company.
- Pulls orders for customers and helps load parts into vehicles.
- Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts.
- Coordinates and processes orders for shipment, delivery or pick-up.
- Participates in all training programs that are made available and keeps current on new products and product updates.
- Reviews open-order reports and closes/voids invoices within 60 days.
- Inspects cores and processes monthly returns to vendors.
- Demonstrate competency in parts learning system through participation in the e-learning product knowledge modules from PACCAR, Cummins and other parts knowledge systems.
- Performs other duties to meet business needs.
Benefits
- Competitive pay
- Generous Personal Time Off Plan (PTO) + Holidays
- Medical, Dental, Prescription & Vision Coverage
- Health Savings Account (HSA) with Employer Contribution
- Flexible Spending Account (FSA)
- 401(k) Savings Plan + Employer Match
- Employer Paid Basic Term Life and AD&D Coverage
- Employer Paid Long Term Disability Insurance
- Short Term Disability Available with Employer Contribution
- Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
- Company Paid Training
- Employee Assistance Program
- Company Discounts (ex. Verizon Employee Discount)
