Support Manager
RightslineNoida, Uttar Pradesh, India
Posted February 24, 2026
Full Time
About the Company
Rightsline is an equal-opportunity workplace, fostering a culture of inclusiveness, accountability, and innovation.
Job Description
We are hiring a Support Operations Manager to lead enterprise SaaS support for global clients, responsible for escalation management, SLA governance, executive reporting, and team leadership.
Requirements
- Minimum 5–8 years total experience with minimum 3 years in B2B SaaS support management
- Experience managing global enterprise clients
- Strong understanding of ITIL Major Incident Management
- Hands-on experience with JIRA Service Desk / Zendesk
- Strong analytical and reporting skills (Excel proficiency required)
- Excellent written and verbal communication skills
- Ability to troubleshoot and resolve technical issues
- Strong problem-solving and analytical skills
- Ability to work collaboratively with internal teams and build sustainable customer relationships
Benefits
- Provident Fund
- Gratuity
- Statutory benefits as per Indian regulations
- Comprehensive Group Medical Insurance (Employee + Dependents)
- Group Personal Accidental Insurance coverage
- In-office meal benefits (subsidized breakfast/lunch/evening snacks as applicable)
- Hybrid work model with defined collaboration days
- Structured leave policy
- Career progression opportunities within a fast-growing global SaaS organization
- Learning & leadership development support
- Quarterly engagement activities, Celebrations and recognition programs
