Product Support Specialist I

RevolutionParts is seeking a Product Support Specialist I to join their Customer Success team. The role involves providing Tier 1 technical support via phone and email, troubleshooting issues, and educating customers. The ideal candidate is passionate about delivering excellent customer experiences and has prior experience in a technical or SaaS support environment.

Requirements

• Passion for delivering excellent customer experiences
• Experience supporting customers via phone and/or email
• Prior experience in a technical or SaaS support environment
• Foundational understanding of ecommerce concepts (products, orders, checkout, payments, integrations)
• Comfort learning new tools and technology quickly
• Strong written and verbal communication skills
• Experience with ticketing systems, CRM tools, and productivity software (Salesforce a plus)

Benefits

• Competitive compensation
• Career development
• Benefits
• 401K match
• Parental leave
• Generous Paid Time Off