Product Support Engineer

The Product Support Engineer provides technical and functional support for Cornerstone’s solutions, combining problem-solving, communication, and customer empathy to deliver an outstanding support experience across multiple channels.

Requirements

• A strong customer-centric mindset with a passion for solving problems
• Experience in a customer support or service environment (ideally SaaS)
• Excellent verbal and written communication skills
• Patience, active listening, and the ability to de-escalate challenging situations
• Strong organizational skills and comfort working with SLAs, processes, and support tools
• Ability to multitask and remain effective under pressure
• The confidence to influence and collaborate effectively across teams
• Experience troubleshooting web applications
• Basic technical understanding of Network diagnostics (e.g., Fiddler, browser developer tools) Web technologies (HTTP, cookies, basic API concepts)

Benefits

• Retirement Plan
• 401k Matching
• Generous Paid Time Off